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1. I am having trouble making the payment through PayPal. PayPal can be fickle, especially if you are attempting to pay using an international credit card. If you are having trouble with PayPal, call the Clear Admit office at 215.568.2590 and someone will process your payment over the phone. Our normal business hours are Monday-Friday, 9am-5pm EST. 2. The document is password-protected, and I do not know what my password is. The password to open the guide can be found in the first paragraph of the download e-mail. It is generally your full e-mail address. 3. My password is not working. Make sure you are entering the password correctly. Your password should be your full e-mail address, and should not contain any extra spaces or periods. In the download e-mail, there is a period after the password. If you are copying and pasting from the download e-mail, you should be sure that you are not accidentally including the period when copying. 4. I use a Mac, and I am having trouble opening the link. The default for opening a PDF for Mac users is often Preview. Preview will not work, and so you may receive an error message. To open the links using Acrobat Reader, right click on the link, select "Save link as..." and save the PDF to your desktop. Next, right click on the newly-saved PDF and select "Open with..." Select Adobe Acrobat Reader. Alternatively, you can change the settings of your browser to open PDF files in Acrobat Reader by default. 5. When I try to download the document, I receive a blank document that says "Copyright 2002-2010 Google Inc." For some reason, gmail users have been experiencing this problem. To get around it, save the link to your desktop first, and then open it. 6. I have not received the download e-mail. Have you paid for your guide using an e-check? If so, you will not receive your download e-mail until after the e-check has cleared, which usually takes a few business days. If you need your guide urgently and cannot wait for the e-check to clear, contact us. Has the download e-mail been automatically filtered into a SPAM folder or been otherwise blocked? Check to see if the download e-mail landed somewhere other than your Inbox. How much time has passed? Download e-mails are delivered fast but not instantaneously. You should typically receive your download e-mail a few minutes after placing your order; however, sometimes there are unexplainable delays. After making sure the download e-mail is not in a SPAM folder, wait an hour. If you still do not receive your download e-mail, contact us, as this may be an indication that our online shop is malfunctioning. 7. I ordered a guide a few weeks ago, and now the link does not work. As is indicated in the first paragraph of the download e-mail, your link will expire one month after purchase. To make sure you have access to your guide at all times, be sure to save and/or print the guide after you download it. If your link has expired and you have not printed or saved the document, contact us. Copyright 2001-2011
Clear Admit, LLC. All Rights Reserved.
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